dreammachine.one
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Guides, troubleshooting, and common questions.
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Without an active membership, certain features may not be usable and images and videos will be blocked.
When your subscription expires, you will no longer have an active membership. Without an active membership, certain features may not be usable and images and videos will be blocked. This includes any community packs. Upon renewal or activation of a new membership you will be able to view all content again.
Coins do not expire! You will, however, only have access to free-tier perks. Therefore:
Dreamcoins are the currency on dreammachine. Use them for images, videos, voice calls, audio messages, and more.
Dreamcoins are the currency on dreammachine. You can use them to generate images and videos, make voice calls, listen to audio messages, and more.
Monthly: $19.99/mo with 1,000 coins immediately then monthly. Annual: billed once per year with 2,000 coins upfront.
This is correct for annual subscriptions. Annual means you pay for the entire year upfront. You are NOT charged every month — your next charge is 12 months from now. You're not being overcharged; annual = full year billed at once.
Double-check card details, try another card or payment method, or update payment methods on your profile.
There are many reasons a payment can be declined.
Our support team is available to help with payment issues. Please include the error code or a screenshot of the issue.
No! If a payment is declined, you are NOT charged. Only successful payments go through. You can safely try again without worrying about duplicate charges.
We want you to love dreammachine! Refund eligibility depends on usage and subscription type.
We want you to love dreammachine! But if you believe you're eligible for a refund, here's the process to follow.
Join our Discord for competitions, or earn bonus coins through referrals.
Unfortunately we don't currently offer free dreamcoins outside of promotions, but you can join our Discord where we often offer free coins and run competitions with coin prizes!
You can also earn bonus dreamcoins when someone signs up using your referral code.
You currently need an active subscription to purchase dreamcoins.
You currently need an active subscription to purchase dreamcoins.
Yes — 2,000 coins upfront plus 1,000 coins every following month on your renewal date.
Yes! On a yearly subscription you'll get 2,000 coins upfront along with 1,000 coins every following month on your renewal date.
Monthly: 1,000/month. Yearly: 1,000/month plus 1,000 bonus upfront.
Cancel from your profile. You retain access until the end of your current billing period.
You retain access until the end of your current billing period.
No automatic refunds for cancellation.
Note: This creates a new subscription. Any previous unused coins are not restored.
Coin deposits for subscription renewals are processed at 2pm EST on your renewal date.
Coin deposits for subscription renewals are processed at 2pm EST on your renewal date!
Unfortunately we do not accept PayPal at the moment.
Unfortunately at the moment we do not accept PayPal, but we're always looking at new ways for our customers to pay.
Clear cache, switch browsers, try incognito, disable ad-blockers/VPNs, or use the sync button on your profile.
If these aren't working, try pressing the "sync" button to the right of your profile, beside "Active Subscription". This is especially helpful for users who purchased coins or a subscription and are not able to access them yet.
If none of the above fixes do the trick for you, please contact support.
Account deletion is permanent. All characters, generations, chat history, and unused dreamcoins are removed.
⚠️ Important: Account deletion is permanent and cannot be undone.
Processing time: 24–48 hours
If you have an active subscription it will be automatically canceled.
No. Deletion is permanent. You can create a new account, but it will be a fresh start with no previous data.
Check junk mail, verify your email address, and wait up to an hour before contacting support.
If you're not getting the verification code email, it's usually for one of these reasons:
We recommend checking those details and waiting an hour. If it's still not there please reach out to support!
You need a subscription to generate images and videos. Unsubscribed content becomes blurred.
You need a subscription to generate images and videos. If you un-subscribe your images and videos will become blurred till you re-subscribe.
Images and videos are blurred. Download anything you want to keep. Resubscribing restores access.
We understand that there are plenty of reasons you would need to unsubscribe from our service.
As of now, if you were to unsubscribe from the service all images and videos generated would be blurred. You'll need to go through and download any generations you'll want to keep later. Should you re-subscribe at a later date, all of your content will remain with your account and your images and videos will be un-blurred.
Contact us using Request Help on your profile page.
To change your account email, please contact us using the Request Help button on your profile page. We'll get back to you as soon as possible!
Common errors include timeouts (refunded), content policy violations, server errors, and insufficient dreamcoins.
If you're seeing error messages when trying to generate content, here's what they mean and how to fix them.
What this means: The generation took too long to process and was automatically canceled. Your dreamcoins are refunded automatically.
What this means: The generation was blocked because it violates our content policy.
What this means: Something went wrong on our end. Sorry!
What this means: You don't have enough coins for this generation.
Good news! When a generation fails, your dreamcoins are automatically refunded within a few minutes. You should see them back in your balance right away.
If you don't see your coins back after 15 minutes: refresh your browser, check your balance, log out and log back in. If still missing, contact support with the timestamp.
This is rare, but if it happens: wait 15 minutes, refresh your browser completely, check your generation history to confirm it failed, then contact support with the time, what you were trying to generate, and your current coin balance. We'll investigate and restore your coins.
Wait 60 seconds, check dreamcoins, refresh, clear cache, or review moderation flags.
If chat suddenly stops responding, your message may have triggered content filters. There will be a flag that appears for this. Review your last message, rephrase more generally, and try a different character or topic.
Contact support with which character you're chatting with, when the issue started, what you've already tried, and a screenshot if possible.
In-depth tutorials from experienced users for character creation, chat mechanics, image, and video generation.
Welcome to our community-created guides! These are in-depth tutorials put together by experienced users to help you get the most out of the platform.
Below are some of the best resources for improving your prompting and overall creation quality:
Jump into the Discord — there's a whole community ready to help you build your dreams.
Clear, specific descriptions with style, mood, and composition details produce the best results.
Please see our in-depth community prompting guides in the Community Guides section below.
Full dreamcoin cost guide for chat, voice, images, video, and community features.
This guide assumes you are a paid subscriber. If you are not a subscriber, every chat will cost 1 coin each, and you will not have access to the majority of these features.
Community packs are the full image and video library for one character, purchased per character.
Community packs are the entire library of image and video for one character. They are purchased for 1,000 coins per character. They grant access to all of the character's images and videos and any future content generated of that character.
They fall under the same rules as other content, meaning that when a subscription ends the content in the community will be blurred — an active subscription is needed to view them.
We do not allow uploading reference photos due to deepfake and legal concerns.
We do not allow for the uploading of reference photos due to possible deepfakes and other legal problems. We hope you continue to utilize and enjoy our services otherwise!
A community pack unlocks all images and videos for that specific character, including future generations.
A community pack is a collection of a single character's images and videos compiled from the creator and other users.
Unlocking a single community pack unlocks all images and videos for that specific character, including future generations!
Community packs are only viewable with an active subscription.
Community packs are only viewable with an active subscription.
Yellow text shows a character's actions — any text placed between asterisks.
Yellow text shows a character's actions. It's any text placed between asterisks, e.g. *I open the door*.
Can I use it too? Yes — if you put your own text in asterisks, the AI will treat it as an action.
Yes, provided they were generated by you and comply with our Terms and Policies.
Yes, you can use the images and videos you generate for commercial purposes provided they satisfy the following guidelines:
Yes — ask the character to talk to you in your preferred language.
Yes, if you ask the chat to talk to you in a language it will start responding in that language. Sometimes the character can take a few prompts to change language.
No standalone app yet — add dreammachine to your home screen as a PWA shortcut.
We don't have a standalone mobile app yet, but you can easily add dreammachine to your home screen for quick access:
This will create an app-like shortcut you can launch directly from your home screen!
Characters may become private due to creator choice, policy violations, or IP references.
Characters can be no longer publicly viewable for the following reasons:
To keep the platform sustainable long-term, we are going to be more careful about clear IP references in public characters. This means we are no longer accepting:
Our system may flag safe content while we improve accuracy for payment provider compliance.
All public characters go through review — usually within 72 hours.
All characters go through a review process to ensure they don't contain prohibited content.
How long does it take? Reviews usually complete within 72 hours.
What if it's been longer? If your character isn't approved after 72 hours, please reach out to us for support.
Share your referral code to earn bonus dreamcoins when friends sign up.
Referral codes let you earn bonus dreamcoins when someone new signs up using your code.
Community guide to help you prompt and generate the character of your dreams.
Our community has created in-depth guides for character creation and prompting. These cover appearance, personality, backstory, and generation tips.
Community guide for chat dynamics, mechanics, and relationship building.
Learn how to get the most out of chat — from balanced conversation flow to systems-based characters.
Community guides for image and video prompting and generation.
How to submit and get your character publicly approved.
All characters submitted for public visibility go through a review process. Reviews usually complete within 72 hours.
Extra questions from the community about referrals, moderation, sharing, and more.
The only way to receive free Dreamcoins is through referrals. Share your referral code; if someone uses it when signing up, you receive bonus coins.
Its training data only goes up to 2023. Characters created after that cannot be reproduced in a true 1:1 form.
No. Allowing likeness uploads would enable deepfakes or revenge porn, which is illegal in many jurisdictions.
Underage content is strictly prohibited. See our Terms of Service.
Your character needs additional depth so the AI has more material to work with. Consider adding: a backstory, motivations or goals, friends/enemies/relationships, likes and dislikes, fears or personal challenges, and preferred love language.
Automod blocks messages that hit the content filter. The moderation notice will show the exact reason. If issues continue, ask a moderator in Discord for help.
Press and hold (or use "select" on desktop) to activate bulk delete.
If the preview shows your character's image, the link works correctly. If it shows the generic banner, the link will not open to the character. Only premium accounts can submit public bots.
Usually 3–5 days. Each submission is manually reviewed, and we receive around 350–450 daily. Only premium accounts can submit public bots.
There is no native app. You can install the PWA (Progressive Web App) by opening the site in Chrome or Firefox, clicking the menu, and selecting Add to Home Screen.